How can I place an order?
You can place an order easily by using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account.
You can also easily make reorders afterwards by clicking the “reorder” button on any of your previously made orders. After clicking the “reorder” button the cart will open and you can change quantities or products.
What payment methods can I use?
You can use all the major credit cards, and PayPal for a risk-free checkout.
What should I do if the payment is not accepted?
Please try again in a little while. If the payment is still not accepted, please verify your account balance.
How can I change delivery address?
Sign in to your account and go to “my account”. On “my account” you can change all your contact information.
What are the delivery charges?
I just placed an order, when will it ship?We try our best to ship items as fast as we can. Due high order volumes, please allow 2-4 days business days for your order to ship out, average shipping times are 9-13 days.Tracking numbers will be updated 2-4 days after your order has been SHIPPED. If you don't have a tracking number after 5 business days please email us at firstname.lastname@example.org.Can I cancel my order?You are able to cancel your order with no penalty if requested within 24 hours after the order was placed! If the item is already sent please use our easy return system to get a full refund.I have entered an incorrect address what do I do now?If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at email@example.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission. How long does shipping take?Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 9-13 business days.I have a question that wasn't answered, can you please help?Absolutely! We are here to help you make your home beautiful! Please send us an email to firstname.lastname@example.org and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.
Delivery charges are dependent on the shipment requirements. If the products on your order are due to special requirements (for example dry ice) extra fee will be added to the shipment charges. You can see the shipping fees on the checkout process before the payment is made.
We offer a 15-day no-nonsense return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, you will be responsible for return shipping costs, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please note that it can take a few days for your bank or credit card company to process and post the refund too.
We are happy to offer shipping services to each state within the United States. All orders are shipped within 24 to 48 hours of you placing the order using USPS or UPS depending on your location and fastest available service. Typical delivery time frame is between 4 to 14 business days however, you may receive your items much earlier. All orders are shipped with tracking number so you can track them every step of the way! Packages may be faced with delays beyond our control such as postal delays.
Our shipping information is subject to change at any time, however, the most updated information will be on this page!